Hard to believe it has been over 72 hours post Sandy already. We wanted to give you another update on our status.
All of our customer facing products continue to function without incident. LKTransfer and LKConnect, which depend on Internet connectivity, are operating without any issues and are safe in fully functioning data centers. Most LKBridge and LKPrint installs do not require Internet connectivity and should continue to work without issues. If you or your customers experience any problems, please report them as you normally would.
The ELLKAY building backup generator is still supplying our building with the power needed. We continue to be on our back up Internet and phone and are making progress in acquiring additional resources. Though many employees are still without power and we continue to run on limited staff, all support tickets are being addressed.
Thank you again for your support. We appreciate the opportunity to serve you and look forward to being back at full capacity in the near future. If you require support or any assistance, please email us using regular email contact information or call us at 201-322-1999 (main ELLKAY phone line works as well – re-directing to this number).
The ELLKAY Team
We hope those of you affected by Hurricane Sandy are safe and well. We truly appreciate all of the calls and emails we have received from many of you during this trying time. Please know that while we are operational on backup power and failover Internet connectivity, ELLKAY is up and running and available to support you with limited staffing as many of our employees are located in areas affected by the storm. If you require support or any assistance, please email us using regular email contact information or call us at 201-322-1999 (main ELLKAY phone line works as well – re-directing to this number). Thank you for your patience as we work towards returning to full capacity. The ELLKAY Team
Dear Valued Clients,
The National Weather Service has issued hazardous weather warnings for our area due to Hurricane Sandy. In anticipation of the storm, ELLKAY has a Hurricane Preparedness Plan in place. We understand how important it is for you to stay connected and we have already begun the necessary preparations to maintain our operations in support of your business.
Due to unpreventable service outages that may occur during the storm, there may be some delays in reaching our Support line. If you experience difficulty in reaching our main number, please contact us at 201-322-1999.
Should an interruption in service arise, we ask for patience as our team will be working quickly to get everything back on line. As always, our objective is to provide you with the connectivity and support you need to keep your services up and running.